Smarter support without the data risk
Customer support teams use AI to draft responses, summarize tickets, and suggest solutions. But support conversations are full of PII: names, emails, order numbers, addresses, and payment details.
The Problem
Customer support teams use AI to draft responses, summarize tickets, and suggest solutions. But support conversations are full of PII: names, emails, order numbers, addresses, and payment details.
The Solution
NOI sits between your support platform and the LLM, tokenizing customer PII in real time. Your agents get AI-powered suggestions while customer data stays protected.
Example Use Cases
- Ticket summarization with tokenized customer details
- Response drafting without exposing personal information
- Sentiment analysis across anonymized support conversations
- Knowledge base article generation from support data
- Escalation routing with protected customer context
GDPR, CCPA, and other privacy regulations require that personal data processing be minimized. NOI ensures AI-powered support workflows comply with data minimization principles, and automatic token expiration enforces retention limits without manual intervention.
Other industries we protect
Protect your Customer Support data, today.
Get started with NoPII in under five minutes.